Tenants compensated on water payments

Published Monday, 12 June 2017

Waverley Borough Council is ending a long standing arrangement to collect water charges from council tenants via their rents.

The decision follows a High Court Ruling on a similar arrangement between Thames Water and the London Borough of Southwark.  

Waverley took legal advice and consulted tenants on its own arrangement with Thames Water and the amount of commission owed to tenants. 

As a result over 2,000 council tenants were paid an average of £27 to their rent account, for each of the past six years that their water charges were paid in this way. 

From October 2017, tenants will pay their water bills directly to Thames Water. The council is working with the company to assist with the transfer and ensure that tenants’ contact details are shared and payment plans are in place. 

Portfolio Holder for Housing, Councillor Carole King, said: “The whole issue was dealt with promptly and in a transparent way with tenants. With Thames Water there will be a range of payments plans available to tenants and the opportunity to review tariffs. We will write to all tenants affected in the near future.” 

Thames Water will attend the All Tenants Open Meeting run by the Tenants Panel on 13 July 2017 10:30am – 1pm at Godalming Baptist Church Hall, Queen Street, Godalming, GU7 1BA

Former tenants who have lived in an unmetered Council property can apply for a refund online www.waverley.gov.uk/housing

Notes for editors 

Press release 5 September 2016 

Former tenants Web page



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