Community trigger - anti-social behaviour case reviews

If you are a victim of anti-social behaviour and you do not feel the incidents you've reported to the police or other agencies have been dealt with, you can apply for a 'community trigger'. This is a request to review your case.

A community trigger brings relevant organisations together to find a joint solution to anti-social behaviour. Case reviews are carried out by the Safer Waverley Partnership. The partnership will share information, review what action has been taken and decide whether additional actions are possible.

When you can apply for a community trigger

If you have reported separate, but related, anti-social behaviour incidents three times within the last six months, and the problem persists.

When you cannot apply for a community trigger

You cannot request a community trigger if:

  • the organisation (eg Surrey Police) you have dealt already has given you a timeframe for actions to be completed
  • you are unhappy about the service you have received from your previous reports of anti-social behaviour.

In these instances, please contact the organisation you have been dealing with already.

Who can use the community trigger?

  • A victim of anti-social behaviour or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person.
  • The victim could be an individual, a business or a community group.

How can I submit a community trigger?

Please fill in the community trigger online form.  You will be asked to give details of the three separate incidents you have already reported.

Submit a Community Trigger online form

If you want to submit the form on behalf of others, they will need to sign a form.  Please email to request a form.

What will happen after I submit a form?

  • We will confirm we have received your community trigger request within three working days
  • A panel will assess your case. It will include representatives from Waverley Borough Council, Surrey Police, Surrey County Council and where appropriate, a housing provider.
  • The Community Safety Officer will outline a timescale for a full response within 25 working days.
  • We will contact you with our decision to accept or reject your community trigger, with a clear explanation of the reason for the decision.
  • If the community trigger threshold is met, the panel will agree how to proceed. This could include referring the case to the Community Incident Action group (CIAG) or the Joint Action Group (JAG).
  • We will send you an action plan explaining how the CIAG or JAG will attempt to resolve the anti-social behaviour (ASB).

Find out more

Report anti-social behaviour in Waverley

Surrey Community Trigger Framework

Surrey Police website

The Community Trigger was introduced by the Anti-Social Behaviour Crime and Policing Act 2014.

Page owner: Clare Arnold. Last updated: 10/03/2020 11:10

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