Certain named public bodies have a duty to refer users of their service who they have reason to believe are homeless or threatened with becoming homeless within 56 days, to a local authority of the service users' choice.
If you work for one of the named public services (see below) and wish to make a duty to refer homelessness referral to Waverley, please read this guidance first.
Before making the referral
- have consent for the referral from the individual
- allow the individual to identify the area that they would like the referral to be made to (this can only be within England)
- have consent from the individual that their contact details can be shared with Waverley so that they we can contact them after the referral has been made.
Consider a local connection
Although clients are able to express where they would like the referral to be made, they are generally best made to the area where the individual has a local connection.
This is where someone:
- has lived for six months out of the last 12
- has lived for three years out of the last five years
- is employed
- has close family members (and they have lived there for the last five years). This generally means parents, adult children or adult siblings.
- has no safe local connection anywhere.
People leaving care
If a local connection is held with any individual district or borough in Surrey then they will have a local connection with all districts and boroughs in Surrey, including Waverley.
In addition to this, a young person will have a local connection if s/he has been living in an area for a continuous period of two years or more, some or all of which must be before their 16th birthday (this does not apply after they have reached 21).
Public services with a duty to refer
- Youth Offender Institutions
- Secure training centres
- Secure colleges
- Youth Offending teams
- Probation Services (including Community Rehabilitation Companies)
- JobCentre Plus
- Social Service Authorities
- Emergency Departments
- Urgent Treatment Centres
- Hospital in the function of providing inpatient care
- The Secretary of State for Defence in relation to members of the regular forces
A duty to refer referral does not constitute a homeless application.
However, our housing options team will contact the individual, arrange a housing options assessment and look at what advice and possible assistance we can give them to resolve their housing issues.
Make a duty to refer homelessness referral
Please make referrals online on the Duty to Refer portal:
Page owner: Elizabeth Donaldson. Last updated: 01/10/2018 16:46