Frequently asked questions for Council Tax

My bill shows that I am paying by direct debit - do I need to do anything? 

No - we will contact your bank with the instruction that Waverley already hold.


I want to pay by direct debit - what do I need to do? 

Please complete the Council Tax Direct Debit online form


Can I pay by 12 instalments?

Yes, this must be requested by 15 April 2019 - please contact us on 01483 523500 to arrange this.


I have arrears on my Council Tax, what can I do? 

Please contact Recovery on 01483 523511 to discuss your situation.


I'm struggling to pay my bill, can I get any benefits to help me pay it?

You may be entitled to receive Council Tax Support if you meet certain requirements. 

See Am I entitled to benefits? for more information.


What does my Council Tax pay for?

Council Tax pays for local services provided by Waverley Borough Council, Surrey County Council, Surrey Police and Crime Commissioner and towns and parishes.

The amount of Council Tax you have to pay is based on the Council Tax band of your home and where you live.

See Council Tax charges 2019/20 to see the charges for each band and each parish in Waverley.

You can also get more detail at Council Tax information 2019/20


Surrey County Council's portion of the bill is confusing. Can you explain it?

See Surrey County Council's Council Tax explained


I want to apply for a single person's discount, what do I need to do?

Apply online: Council Tax - single person's discount


I want to apply for other discounts such as empty homes, what do I need to do?

Please complete the relevant online form from the list below:

Council Tax - severely mentally impaired (SMI) person reduction

Council Tax - care workers discount

Council Tax - disability reduction

Council Tax - empty property notification

Council Tax - single person's discount

Council Tax - student discount

Page owner: Vanessa de Chazal. Last updated: 05/03/2019 09:09

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