Safety in and around your home

Burst pipes

Prevent your pipes from freezing and bursting 

Protect your home from burst pipes

Pipes can freeze when it gets very cold and in some cases burst, causing flooding and damage to homes.  Fortunately, there are some simple things you can do to stop pipes freezing. 

Find the stopcock and check the pipes 

Find out where your stop cock is located.  It's fitted to the pipe bringing water into your home and is often under the kitchen sink, but not always.  Also check the pipes - if there are any you think need insulating, please contact us on 0330 119 3000 or email

If you have an outside tap, turn off the supply (it should have its own stopcock) and open the tap so that any water in the pipe can drain away. 

Going on holiday?

If you are planning to go away for more than a day or two leave the heating on low to prevent the property becoming cold and to prevent water pipes freezing. 

What to do if a pipe bursts

  • Turn off the water at the stopcock 
  • Switch off the electricity at the mains 
  • Switch off any water heaters
  • Switch off the central heating
  • Open all taps to sinks and the bath to let the water drain away 
  • If possible, collect water in the bath for flushing the toilet and for washing
  • Warn your neighbours if there is a chance they may be affected 

If it is an internal pipe, call 0300 119 3000.

In the highly unlikely event that a mains pipe freezes, or for any other issues, please contact your local water company.

Page owner: Caroline Ottery. Last updated: 05/06/2017 10:09

We use cookies to improve your experience. By viewing our content you are accepting the use of cookies. Read about cookies we use.