Please note: We are aware of some residents receiving calls about upgrading Careline equipment and being asked for bank details. This call is not from Waverley Borough Council but another organisation. If you are in doubt that a call is genuine, please call our Careline team on 01483 523535.
The Careline alarm can help people live independently, knowing that help is at hand at the touch of a button.
We provide a local personal service to people in and around Waverley, Surrey.
How does Careline work?
Once you apply for a Careline personal alarm, one of our friendly team will come to your home, explain how the equipment works and set it up for you.
The Careline service includes:
- an alarm base unit, which plugs into the telephone line (or a digital alarm if you don’t have a phone line)
- 24 hour monitoring
- a comfortable pendant which goes around the wrist or neck.
If you press the button, friendly staff in our monitoring centre will speak to you via the base unit. They will ask how they can help and will contact your chosen contacts or the emergency services, so you can get help quickly.
See how the Careline personal alarms work
The video below explains how Careline personal alarms work and help older or vulnerable people live independently in their own home.
Who is Careline for?
The Careline pendant alarm is for anyone who may live alone, feel vulnerable or frail or have a disability or severe medical condition.
It can help anyone especially older people, as well as those with learning difficulties, mental health issues or victims of crime.
If you no longer wish to have a landline and do not want to have a digital phone line, you can have a digital personal alarm installed by us which runs off a sim card, like a mobile phone.
Current Careline packages
| Package and features |
Cost per month |
|
Package A: Digital personal alarm
- Landline not required
- Manual press pendant/wrist strap
- Easy to use
- Works in your home and garden
- 24/7 monitoring
|
£26 exc VAT
|
|
Package B: Digital personal alarm and fall detector
- Landline not required
- Neck worn pendant
- Fall detection*
- Work in your home and garden
- 24/7 monitoring
|
£28 exc VAT
|
|
Package C: Analogue personal alarm
- Connects to your landline
- Manual press pendant/wrist strap
- Easy to use
- Works in your home and garden
- 24/7 monitoring
|
£20.60 exc VAT |
|
Package D: Digital personal alarm, fall detector and GPS pendant
- Neck worn pendant for the home and garden with fall detection*
- Separate GPS neck worn pendant for use when away from home **
- Two-way communication
- 24/7 monitoring
|
£31 exc VAT |
|
Package E: GPS alarm only
- Neck worn pendant with fall detection*
- Works in your home, garden and away from your home**
- 1-2 month battery charge
- Easy to use
- 24/7 monitoring
|
£28 exc VAT |
*The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. It cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.
**Fall detection in the GPS pendant is only available in pendant mode only. If you have a pacemaker you cannot have a GPS alarm. The GPS pendant relies on a working mobile phone signal to function.
How to apply
You can apply online:
Apply for a Careline personal alarm
You can also:
Contact Careline team