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Landlord Services performance

Tenant Satisfaction Measures

These measures are set by the Regulator of Social Housing to allow tenants to see how we are performing as a landlord.

Of the 22 Tenant Satisfaction Measures (TSMs):

  • Twelve are the direct views of Waverley tenants, gathered through surveys
  • Ten are service level indicators, using performace data supplied by us.

Tenant Satisfaction Measures Report 2023/24

Tenant Satisfaction Measures Report 2023/24 accessible version

You can also see the questionaire used and summary of approach to the collection of this data. 

Landlord Services Annual Report

Our annual report is shared with tenants yearly on our website and in our tenant magazine Homes and People. 

Annual Report 2023/34

Monthly performance dashboard

Every month we report key perfomance indicators to the Landlord Services Advisory Board (LSAB) which is an executive working group of the council.

August 2024 dashboard

More information 

If you require any of this information in another format or for more information please contact the Service Improvement Team Service.improvement@waverley.gov.uk  

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