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Housing Ombudsman Complaints Report

Below is a report which includes:

  • an analysis of the complaints received by Waverley's Housing Service between 1 April 2023 and 31 March 2024
  • details of any determinations received from the Housing Ombudsman between 1 April 2023 and 31 March 2024
  • a summary of the service improvements that have been made as a result of learning from these complaints
  • a self-assessment against the requirements of the Housing Ombudsman's Complaints Handling Code (as a separate document)
  • a response from a Councillor as the Member Responsible for Complaints

Annual Complaints and Service Improvement Report

Self-Assessment against the Housing Ombudsman's Complaints Handling Code

More information

If you need this information in an alternative format, please email the Service Improvement Team at service.improvement@waverley.gov.uk