Report a repair

For advice on tackling common problems in your home and who to contact if you need help, visit the Home advice and improvements section of our website.

Please report damp and mould to us. When damp and mould has been identified, we will investigate the cause.  

Tackling damp, mould and condensation

You need to give us access to your home to carry out repairs. This is a legal requirement in your tenancy agreement.

We, or our contractors, can access your home to see what repair work is needed and carry out those repairs. Unless it's an emergency, you will be given at least 24 hours' notice. 

If there's an emergency and we can't get hold of you, we can gain entry if we need to get into your home. For example, if a burst pipe in your flat is causing water to leak into the flat below. In an emergency, we are responsible for repairing any damage caused to enter your home. 

If we need to carry out a repair which is your responsibility, you will be charged for the cost of the work. This also applies if we have to clear rubbish you have left. 

Your tenancy agreement states that you must keep your home clean, tidy and in a good state of repair. You will need to pay us for the cost of repairing any damage you cause to the property and fittings. 

If you leave your home - which includes your loft, garden and garage - in a state of disrepair, or if you leave behind any belongings or rubbish, we will carry out the work required and charge you for it.