Privacy notice for bin collections, recycling and street cleaning services

We collect and process personal data to help us deliver a range of statutory services which include:

• bin collections, including rubbish, recycling, garden and clinical waste
• recycling banks
• street cleaning

We outsource these services to Biffa, Joint Waste Solutions (JWS) and Surrey Environment Partnership (SEP) with whom we need to share some data in order to enable service delivery. For more information, please read their privacy notice at www.biffa.co.uk/privacy-statement and Privacy Notice - Joint Waste Solutions and Surrey Environment Partnership - Privacy and cookies policy (surreyep.org.uk).

What personal information do we collect?        

We may collect:

• your contact details, including your name, address, email address, phone number
• your bank details or credit/debit card details where a payment for a service is required
• other personal information need to deal with an enquiry, request or complaint
• CCTV footage taken outside your home.

What is the lawful basis for processing your personal data?

We process personal data in order to carry out duties necessary to comply with our legal obligations for the collection of household waste in accordance with the Environmental Protection Act (EPA) 1990.

Who we share your personal data with

We may share your personal data with:

• other teams within the council to assist with complaints or other enquiries
• Biffa, our current waste contractor
• Joint Waste Services (JWS) and Surrey Environment Partnership (SEP), who deliver waste and recycling projects on the council’s behalf
• the police and other services involved in fraud investigations and for the prevention, detection and prosecution of crime.

Data sharing will enable the Council to meet its duty to arrange for the collection of household waste, to increase recycling rates, reduce waste and improve its services. 

We will not share your information with any other organisations unless required to do so by law or with your consent.

How long do we store your data?

Our retention schedule outlines the timeframes for keeping your data.

More information

Our main privacy notice provides further information about data protection, including guidance on:

• How to access your information
• Your rights
• DPO contact details
• ICO website

Our partners

• Biffa privacy statement
• Joint Waste Solutions (JWS) privacy notice
• Surrey Environmental Partnership (SEP) privacy and cookies policy