Waverley's offices and phone lines will close for Christmas on Wednesday 24 December 2025 at 3.30pm and will reopen at 8.45am on Friday 2 January 2026.
Bin collections
Our contractor, Biffa, will be carrying out collections over the Christmas and New Year period, however, there will be changes to your bin collections.
Please visit our Check bin collection day page for a table showing the revised dates for Christmas and New Year.
If you have a missed bin over the Christmas period, please use our online service to report this. Please do not telephone unless it is an emergency.
Recycling at Christmas
For guidance on how you can recycle your extra waste at Christmas, please visit our Recycling at Christmas page.
Careline service
The Careline monitoring centre will remain open 24/7 throughout the Christmas and New Year period, but Waverley Borough Council will be closed. For full details, please visit our Careline service page.
Housing Benefit payments
Housing Benefit payments will carry on as normal during the Christmas and New Year period.
|
Payment due date
|
Payment will reach your bank account
|
Type of payment
|
|
Mon 22 Dec 2025
|
Mon 22 Dec 2025
|
Weekly/fortnightly/four-weekly payments
|
|
Mon 29 Dec 2025
|
Mon 29 Dec 2025
|
Weekly/fortnightly/four-weekly payments
|
Emergency contacts
In the event of an emergency with a risk to life, for example flood or fire, call 999 immediately.
For emergencies relating to council services during this period, please use the out of hours number: 01483 523200
Emergency repairs for tenants: If you are a Waverley housing tenant, the emergency housing repairs page provides contact information.
An emergency would include a blocked drain, total loss of electric power, no heating or hot water, damage to a ground floor door or window leaving a home insecure, severe leak or a smell of gas. Do not report an emergency via email or online.
Leisure centre opening times
Leisure centres are open during the Christmas period and running a revised timetable. To check your centre's opening hours, please visit your local centre’s website, which can be accessed via our Leisure centres page.