Waverley's offices will close for Christmas at 3.30pm (phone lines at 3pm) on Tuesday 24 December 2024 and will reopen (along with phone lines) at 8.45am on Thursday 2 January 2025.
Find out about changes to bin collections and other council services over Christmas and the New Year in this news update.
Bin collections
Our contractor, Biffa, will be carrying out collections over the Christmas and New Year period, however, there will be changes to your bin collections.
Collections up to and including Tuesday 24 December 2024 will stay the same.
From Wednesday 25 December, the collection will be two days behind (Wednesday collection will happen Friday, Thursday collection will happen Saturday, Friday collection will happen Sunday).
On Monday 30 December and Tuesday 31 December, normal collections will temporarily resume.
From Wednesday 1 January, the collection will be one day behind (Wednesday collection will happen Thursday and so on).
Normal collections will resume from Monday 6 January 2025.
Full details are available on the Christmas and New Year bin collections page.
If you have a missed bin over the Christmas period, please use our online service to report this. Please do not telephone unless it is an emergency.
Recycling at Christmas
For guidance on how you can recycle your extra waste at Christmas, please visit our Recycling at Christmas page.
Careline service
The Careline monitoring centre will remain open 24/7 throughout the Christmas and New Year period, but Waverley Borough Council will be closed. For full details, please visit our Careline service page.
Housing Benefit payments
Housing Benefit payments will carry on as normal during the Christmas and New Year period.
| Payment due date |
Payment will reach bank accounts |
Type of payment |
| Monday 23 December 2024 |
Monday 23 December 2024 |
Weekly |
| Monday 30 December 2024 |
Monday 30 December 2024 |
Weekly/fortnightly/four weekly payments |
Emergency contacts
In the event of an emergency with a risk to life, for example flood or fire, call 999 immediately.
For emergencies relating to council services during this period, please use the out of hours number: 01483 523200
Emergency repairs for tenants: If you are a Waverley housing tenant, the emergency housing repairs page provides contact information.
An emergency would include a blocked drain, total loss of electric power, no heating or hot water, damage to a ground floor door or window leaving a home insecure, severe leak or a smell of gas. Do not report an emergency via email or online.
Leisure centre opening times
Leisure centres are open during the Christmas period and running a revised timetable. To check your centre's opening hours, please visit your local centre’s website, which can be accessed via our Leisure centres page.