Waverley's offices will close for Christmas at 4.45pm on Friday 22 December 2023 and will reopen at 8.45am on Tuesday 2 January 2024.
Find out about changes to bin collections and other council services over Christmas and the New Year in this news update.
Bin collections
Our contractor, Biffa, will be carrying out collections over the Christmas and New Year period, however, there will be changes to your bin collections.
Collections up to and including Friday 22 December 2023 will stay the same.
From Monday 25 December, the collection will be two days behind (Monday collection will happen Wednesday, Tuesday collection will happen Thursday).
From Monday 1 January, the collection will be one day behind (Monday collection will happen Tuesday etc).
Normal collections will resume from Monday 8 January 2024.
Full details are available on the Christmas and New Year bin collections page.
If you have a missed bin over the Christmas period, please use our online service to report this. Please do not telephone unless it is an emergency.
Housing Benefit payments
Housing Benefit payments will carry on as normal during the Christmas and New Year period.
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Payment due date
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Payment will reach your bank account
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Type of payment
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Mon 25 Dec 2023
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Fri 22 Dec 2023
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Weekly
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Mon 1 Jan 2024
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Fri 29 Dec 2023
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Weekly/ fortnightly/ four weekly payments
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Emergency contacts
In the event of an emergency with a risk to life, for example flood or fire, call 999 immediately.
For emergencies relating to council services during this period, please use the out of hours number: 01483 523200
Emergency repairs for tenants: If you are a Waverley housing tenant, the emergency housing repairs page provides contact information.
An emergency would include a blocked drain, total loss of electric power, no heating or hot water, damage to a ground floor door or window leaving a home insecure, severe leak or a smell of gas. Do not report an emergency via email or online.
Leisure centre opening times
Leisure centres are open during the Christmas period and running a revised timetable. To check your centre's opening hours, please click here