In an emergency, do not send an email, this may not be read until the following morning. Find a telephone number to call - many of which are listed below.

If there is immediate danger to life, please call 999.


Council emergency number - during office hours

Please call 01483 523333. Our office hours are weekdays between 8:45am and 5:15pm (4.45pm on Fridays). 


Council emergency number - out of hours

Please call 01483 523200.


Emergency repairs for tenants

If you are a Waverley housing tenant, call 0330 119 3000.  Our Emergency housing repairs page gives full information.

 


Other emergency contacts

Crime / Police

Drains

Electricity

Fire

Flooding / Sandbags

Gas

Medical / NHS

Roads and traffic

Samaritans

Trees

Water supply


Crime / Police

In an emergency please dial 999, or 101 to report crime and other concerns that do not require an emergency response. For further information please access the Surrey Police website


Drains

If you think there is a blockage or if your property has been flooded by a public sewer contact Thames Water on 0800 316 9800.


Electricity

If your home has a total loss of electric power and your neighbours still seem to have power, you should contact your electricity supplier.

If you suffer a power cut in your area or to report a potential hazard on or near overhead electricity lines, please call 105 for free. Visit Power Cut 105 website for further information.

Need to find a trusted electrician? The Buy With Confidence website, run by Trading Standards, helps you to find good, honest and local businesses, and to avoid the risk of using a rogue trader.


Fire

In an emergency fire situation, please dial 999. For further information please access the Surrey Fire and Rescue website.


Flooding / Sandbags

Up to date information on flooding in your area is available from the Environment Agency or call Floodline on 0345 988 1188.

Flooding: planning, managing and recovering from a flood (gov.uk) contains advice on planning for flooding before it happens, what to do during a flood and recovering and cleaning up after a flood.

Sandbags

There is no requirement for the council to provide sandbags to properties. We only have a limited supply and our first priority will be to support and assist the vulnerable in our community and safeguard essential community buildings as appropriate.


Gas

If you can smell gas, are worried you have a gas leak or that fumes containing carbon monoxide are leaking from one of your appliances, please contact National Grid Gas Emergency Grid on their free phone number: 0800 111 999.

In such situations, do not create a flame or operate any electrical switches and appliances such as lights, televisions etc. You should put out flames, open doors and windows, keep people away from the area and turn the gas off at the control valve.

For further information, please see guidance on contacting the gas emergency line.  

If your home has a total loss of gas supply you should contact your supplier.


Medical / NHS

Medical Emergency, NHS 111 service - call 111 when it's less urgent than 999.


Roads and traffic

The latest traffic updates are available from the Traffic England website. For information on roadworks and road closures check the Surrey County Council's roadworks map


Samaritans

Samaritans - provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. 


Trees

Trees on roads

Report trees blocking roads and pavements to Surrey County Council or 03456 009 009.

Report trees blocking motorways to the Highways England or call 0300 123 5000.

Trees on Waverley properties or land

Report fallen trees on council tenant properties, council owned senior living accommodation(sheltered housing), parks and commons to Waverley Borough Council on 01483 523394.

If it's not an emergency, you can report tree issues online.


Water supply

If your home has a total loss of water supply, contact the supplier you pay your water bill to.  In Waverley, it's likely to be:

Need to find a trusted plumber? The Buy With Confidence website, run by Trading Standards, helps you to find good, honest and local businesses, and to avoid the risk of using a rogue trader.

Page owner: Henry Ascoli. Last updated: 04/12/2018 14:30